Accessibility at Disability Expo

Travelling to Disability Expo
For information on Disabled Parking, as well as getting here by public transport please visit the Getting to Disability Expo page.

In and around our venue at ExCeL London
View full AccessAble Guide – (includes Easy Read option)

Access to the venue from Disabled Parking bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors.
All public entrances allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.
Self service equipment such as cash point machines and telephones are located at levels suitable to wheelchair users. Strong tactile differences in paving are provided to indicate hazardous areas, e.g. dock edge indicated by cobble stone surface.
Door vision panels giving a zone of visibility between 900mm and 500mm above floor level are provided on all public access doors.
Lifts and Stairs
Lift control panels are located at a height which can be easily reached by someone in a wheelchair. All lifts have a visual indication of the floor reached and an intercom facility activated by an alarm button. Every area may be reached by lifts, with the exception of the second level of organisers’ offices.
All stairs and ramps are fitted with handrails and balustrades. All public corridors and passageways have a minimum clear width of 1200mm.

Within the Disability Expo hall itself there will be 2 Mobiloo facilities. Within ExCeL there are also 40 toilets for disabled visitors located throughout the building. You’ll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.
Please visit the BSL stand near the front entrance to be assigned an interpreter for any of our theatres. Group BSL tours will also take place 3 times per day, click here to pre-book onto a tour.
Live Text Captions
Attendees can access live text captions at Disability Expo, courtesy of our official Translation and Captions Partner Wordly.AI. Simply scan the QR codes for our Centre Stage, People’s Panel and EmployAble theatres and have the captions appear in real-time on your personal mobile device. You will find the QR codes for each theatre in your show guide as well as within the theatre space itself at the event. Watch a simple video that explains how this works here:

Audio Description
Download Sm@rtAppVI to receive audio descriptions around the event, activated in the vicinity of our system of beacons. Download on Google Play Store. Download on Apple Store.
Baby Changing Facilities
There are baby changing facilities on level 0 in both the male and female toilets in the boulevard. In the ICC area (The east end of the venue) the red blocks between S9/S10, N10/N11, the Prince Regent DLR east corridor and East Level 0, the baby change facilities are in the disabled toilets.
The family room can be found by S9. Inside has two changing mats, chairs for breastfeeding, a microwave to heat up baby food and a bottle warmer. It also contains a sink and toilet.
Guide and Assistance Dogs
All Guide Dogs and Assistance Dogs are welcome at Disability Expo.
Quiet Rooms
The Zensory Zone is a tranquil zone within the event, offering scheduled activities to promote mindfulness and relaxation.
Prayer Rooms
The prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.
Mobility Hire
Mobility Hire is available courtesy of Lifestyle & Mobility on Stand A1.
COVID-19 Guidelines
The Health and Safety of all Disability Expo delegates is of the upmost importance. Please read through our COVID-19 guidelines ahead of the event.
ExCeL has free, fast WiFi which is suitable for browsing, social media, and email. When you arrive at the venue, you just need to sign in to ‘_ExCeL free Wi-Fi’
Skip to content